Customer Service Agent (ES, IT, FR)
Tiqets is one of the fastest-growing tech scale-ups in the Netherlands, and we're hiring!
Who are we?
We’re revolutionising the way people buy tickets to culture and attractions in cities all over the world. Our technology allows customers to easily browse and book tickets to the best attractions in seconds, meaning they can enter museums, zoos, theme parks and more simply by showing their smartphones. About time, right? We’re dedicated to bringing simplicity to the world of travel and entertainment. If you want to join our team, working as our Customer Service Agent, continue reading!
You will support our customers via phone, email and WhatsApp in both your native language and in English. You help them to obtain their tickets, give advice about their entertainment location, and answer questions they might have. You will also be responsible for messages and posts in your specific language on social media.
- Serve as main point of contact for all our customers via multiple channels: phone, email and WhatsApp
- Ensure customer satisfaction by providing timely and accurate information
- Logging detailed and accurate case notes to ensure optimal assistance for customers
- Take part in any other projects related to the customer service
- You have excellent written and spoken communication skills in English and one of the following languages - Italian, French, Spanish, Dutch and/or German
- You are communicative, honest, easily adaptable and with a positive attitude
- Proactivity, curiosity and creativity are all part of your personal characteristics
- You are available to start as soon as possible
- You are flexible and don’t mind working during different shifts
- You know your way around social media
Bonus points for...
What we offer
- An informal atmosphere in our Central Amsterdam office (near Amstel Station)
- Plenty of responsibilities and a great team of young, fun, highly-skilled and ambitious people
- The chance to make an impact in a fast growing company
- Great working conditions and a competitive salary
- A personal 20% discount code for all the tickets you order with us
- Fun, sociable events in and out of the office space. We have table football, Friday drinks, show-and-tell sessions with pizza, and lots more!
Are you the talent we are looking for?
Interested? If so, make sure to hit the apply button now and become our new Customer Service Agent! Are you representing an agency? Thank you for your interest in our job offer, but we don’t need external help to fill our roles.