Customer Service Agent - Summer job

  • Customer Service
  • Amsterdam, Netherlands

Customer Service Agent - Summer job

Job description

Tiqets is one of the fastest-growing tech scale-ups in the Netherlands, and we're hiring!


Who are we?

We’re revolutionising the way people buy tickets to culture and attractions in cities all over the world. Our technology allows customers to easily browse and book tickets to the best attractions in seconds, meaning they can enter museums, zoos, theme parks and more simply by showing their smartphones. About time, right? We’re dedicated to bringing simplicity to the world of travel and entertainment. If you want to join our team, working as one of our Customer Service Agent, continue reading!


Job profile    

The season is coming and it’s not too early to plan your exciting summer job! We are looking for Customer Service agents that can help us out during the summer period (from May till August), with the possibility of staying after that.You will support our customers via phone, email and WhatsApp in both your native language and English. You help them to obtain their tickets, give advice about their entertainment location, and answer questions they might have.

Requirements

Responsibilities

  • Serve as main point of contact for all our customers via multiple channels: phone, email, WhatsApp and chat

  • Ensure customer satisfaction by providing timely and accurate information

  • Logging detailed and accurate case notes to ensure optimal assistance for customers

  • Take part in any other projects related to the customer service

Qualifications

  • You have excellent written and spoken communication skills in English and one of the following languages: Italian, French, Spanish, Dutch and/or German

  • You are living in the Netherlands

  • You are organized, energetic, and have a positive attitude

  • You are flexible and don’t mind working in the evenings (till 12 am) and weekends every now and then (a higher salary rate applies for these shifts).

  • You know your way around social media

Bonus points for...

  • A third language!

What we offer

  • An informal atmosphere in our Central Amsterdam office (near Amstel station)

  • Plenty of responsibility and an opportunity to grow into a Customer Service role after the summer

  • The chance to make an impact in a fast growing company

  • A bright, welcoming office where we work hard and play hard too

  • Great working conditions and a competitive salary

  • A personal 20% discount code for all the tickets you order with us

  • Fun, sociable events in and out of the office space. We have table football, Friday drinks, show-and-tell sessions with pizza, and lots more!

Get in touch

Are you the Customer Service Agent we’re looking for? Send your application via the application form on our website. We can’t wait to hear from you!

Are you representing an agency? Thank you for your interest in our job offer but we do not need external help to fill our roles.