Customer Service (Operations) Coordinator

  • Customer Service
  • Amsterdam, Netherlands

Customer Service (Operations) Coordinator

Job description

Tiqets is one of the fastest growing tech startups in the Netherlands, and we’re hiring!

 

Who are we?

We’re revolutionizing the way people buy tickets to culture and attractions in cities all over the world. Our technology allows users to easily browse and book tickets to the best attractions in seconds, meaning customers can enter museums, zoos, theme parks and other attractions simply by showing their smartphones. About time, right? If you want to join our team send us your CV and cover letter.

 

Job profile

We are looking for a Customer Service Coordinator who can co-lead our fast growing and internationally oriented CS team. As the successful candidate it’ll be your mission to have a motivated CS team and happy customers. Reporting directly to the Head of Customer Service, you’re responsible for smooth operations of our CS teams in Amsterdam and India, and can act as stand-in when the Head of Customer Service is not available.

 

Job Responsibilities

  • Make sure CS agents and working schedules are planned in time, fit budget, need, and FTE requirements

  • Manage schedule changes

  • Make sure CS agents have everything they need to do their job (e.g. building key management, access to the right systems, etc.)

  • Create a positive atmosphere in the CS team and build the all-important team feeling

  • Keep track of worked hours and coordinate with HR so salaries are paid correctly and on time

  • Coordinate operations between the Amsterdam and India teams

  • Responsible for operations when Head of Customer Service isn’t available

Requirements

Ideal Candidate

  • You have excellent written and spoken communication skills in English and a second language. A third language – Spanish, Italian, German, French or Chinese – is a plus

  • You have a positive attitude, are organized and energetic

  • You live in Amsterdam

  • You're flexible and don’t mind working now and then during evenings and weekends

  • You have a minimum of 4 years experience in Customer Service

  • You're a natural motivator

What we offer

  • Great working conditions and a competitive salary

  • Plenty of responsibility and an opportunity to work and learn from and with the best in the field

  • The chance to make an impact in a fast-growing company

  • Fresh coffee and lunch every day

  • Fun, sociable events in and out of the office space. We have table football, Friday drinks, show-and-tell sessions with pizza, hackathons and lots more!