Customer Service Team Lead

  • Customer Service
  • Amsterdam, Netherlands

Customer Service Team Lead

Job description

Tiqets is one of the fastest-growing tech scale-ups in the Netherlands, and we’re hiring!


Who are we?

We’re revolutionising the way people buy tickets to culture and attractions in cities all over the world. Our technology allows customers to easily browse and book tickets to the best attractions in seconds, meaning they can enter museums, zoos, theme parks and more simply by showing their smartphones. About time, right? We’re dedicated to bringing simplicity to the world of travel and entertainment. If you want to join our team, working as our Customer Service Team Lead, continue reading!


Job profile

We are looking for a Customer Service Team Lead who can co-lead our fast growing and international oriented Customer Service team, reporting directly to the Head of Customer Service. As a Customer Service Team Lead it is your mission to make sure your team is motivated to make our customers happy. You are responsible for a smooth operational running of the Customer Service organization if the Head of Customer Service is not available. 


Job Responsibilities

  • Keep getting the whole CS team together

  • Checking the hours worked by CS agents and communicating this to HR

  • Responsible for all operations when Head of Customer Service is not available

  • Coaching and training current and new agents

  • Performance monitoring of agents

Requirements

Ideal Candidate

  • You have excellent written and spoken communication skills in Dutch and English, a third language - one of Spanish, Italian, German or French is a plus

  • You have a minimum of 4 years experience in Customer Service

  • You are organized and energetic, with a positive attitude

  • You have relevant experience in training people

  • You live in (or close to) Amsterdam

  • You're flexible and don’t mind working in the evenings and weekends

  • You're a natural motivator

What we offer

  • An informal atmosphere in our Central Amsterdam office (near Amstel Station)

  • Plenty of responsibilities and a great team of young, fun, highly-skilled and ambitious people

  • The chance to make an impact in a fast growing company

  • Great working conditions and a competitive salary

  • A personal 20% discount code for all the tickets you order with us

  • Fun, sociable events in and out of the office space. We have table football, Friday drinks, show-and-tell sessions with pizza, and lots more!

Get in touch

Are you the Customer Service Team Lead we’re looking for? Apply via the application form on our website. We can’t wait to hear from you!

Are you representing an agency? Thank you for your interest in our job offer but we do not need external help to fill our roles.