Technical Support Engineer

  • Product
  • Amsterdam, Netherlands

Technical Support Engineer

Job description

Tiqets is one of the fastest-growing tech scale-ups in the Netherlands. And we’re hiring!

Who are we?

Tiqets is revolutionising the way people buy tickets to culture and attractions in cities all over the world. Our technology allows users to easily browse and book tickets to the best attractions in seconds, meaning customers can enter museums, landmarks, attraction parks and more simply by showing their smartphones.

 

Job profile

Tiqets provides APIs and widgets that enables business partners to promote and sell tickets from our museum and attractions portfolio. As a Technical Support Engineer,  you will support these partners as they build services using these APIs and widgets. You will support the partners during the integration phase and manage and resolve technical questions and issues from the developers. You will also work with Tiqets Developers to ensure that any problems the partners encounter are being resolved in a timely manner. In addition, you will identify and suggest improvements for the API, widgets and related tooling based on partner feedback and learnings.

 

Responsibilities 

  • Providing support to developers that are using the APIs and widgets

  • Working with the partners to understand how they are using the APIs and widgets

  • Drive improvements on the API, widgets and related tooling

  • Maintaining the API documentation and writing tutorials and code samples

  • Making sure technical issues are resolved timely and keeping the partner informed during the process

  • Improving support related processes and the partner support experience.

Requirements

Qualifications

  • At least 1 year programming experience

  • Good understanding of RESTful web services and JSON

  • Great communication and people skills

  • Experience working directly with customers

  • Excellent English in speaking and writing (Dutch is bonus)

What we offer

  • A competitive salary and opportunities to learn

  • Lots of responsibility and influence within our flat company culture. We’re professional but informal; we never wear suits

  • A global team of highly skilled and ambitious colleagues

  • A development team centered in Amsterdam; we strive to stay as close to one another as possible

  • A central Amsterdam location (near the Amstel Station)

  • Discounted tickets to culture, and a healthy testing budget too

  • Fresh coffee, tea and fruit

  • Social events, Friday night drinks, regular information sharing sessions (more often than not with beer and pizza), and lots more!

Get in touch
Are you the Technical Support Engineer we are looking for? Apply via the application form on our website. We can’t wait to hear from you!